When I’m stressed I focused on obstacles more than on the end result. Even when the issue is small, in my mind it becomes a massive problem.
Just today I had to order pressure sores dressings for mum (meds are not free for seniors in Poland, like they are in the UK) so I found a company online that makes them and ordered a pack. Online shopping is not as easy in Poland as it is in the UK, one can’t usually pay by card or PayPal (although PayU is available but I don’t have an account there) and the most popular payment method is bank transfer.
So I ordered those dressings and after checking confirmation email I realised there’s no delivery address there. So I emailed the company to confirm it, which they did, and then, when it came to payment, I had to type 26 digits account number, order number and the amount into the online banking and I was like: I’m not doing this! Why this is so difficult!
Obviously mum needs those dressings and even though the process was not as easy as I’m used to on eBay or Amazon, it only took me a few minutes so why it was such a problem? Even now, a few minutes later I still feel stressed and ideally I’d contact the company to ask for refund only because they didn’t make the process of ordering and payment easy enough.
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